Frequently Asked Questions

Commonly asked questions are noted below, however if you have questions which are not addressed in this website, we'd love to hear from you. 

Please call us at 905 876 4766

Q.     Where can we purchase FeherGuard items from?

• FeherGuard products can be purchased through your local brick & mortar pool retailer, or on-line through an e-tailer by Googling our item numbers as supplied on this website.  If you are having challenges locating a brick & mortal retailer near your location, please call us.

 ON-LINE PURCHASES

Q.     I have questions concerning items "purchased on-line".

• FeherGuard does not sell on-line.  Please contact the "seller" directly unless you have product related questions.  We do not have access to pertinent shipping information concerning your on-line purchase(s).

 WARRANTY CLAIMS

Q.    What are the steps I need to take if I believe I have a warranty claim?

Warranty claims are to be submitted via e-mail to info@feherguard.com  "All warranty claims require the following":

• Photographs of the item (please include a clear image of the problem item as well as situational photographs)
• Information concerning what you are experiencing, if not obvious.
• A copy of your original purchase receipt
• Be sure to include in your email your full name, address and phone number.  This is very important information as we would use this as our shipping reference if your claim is approved. 
• Please do not send items back to our warehouse without a Return Goods Authorization (RGA).  Any items returned without an RGA will not be investigated or returned.
• Per our notation on our warranty - Exclusions of our warranty are all consumables (bearings, straps, strap plates and screws).  Tarnishing or discoloration of tubes does not constitute a warranty claim.  Tarnished or discolored tubes will not affect the tube integrity. 

 REMOVING THE SYSTEM FROM YOUR POOL

Q.     How should I move my system off the pool when I want to swim?

• We recommend to carefully lift your system off the pool by gripping the tubes or the strongest part of the reel.  Please do not lift by the handles!
• Remember to cover your pool cover with a UV protective sheet (our item # FG-BPS) while using your pool.  

 ASSEMBLY

Q.     Can one person assemble the system easily?

• Assembly can be completed by one person, however it is easier to have 2 people.

Q.     Do you have any assembly videos available on-line?

• We have not produced any assembly videos as of yet, please follow the instructions provided carefully and read fully "before" assembling.  If you have further questions concerning assembly, please call us at 905 876 4766.